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or call us from 10am - 6pm PST.
Can I use multiple promo codes at checkout?
You can use one promo code per order. If you’ve encountered two valid Skin Moderne promo codes during your travels through the Internet, please choose the one you want to use more.
What do I need to order?
We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to call us at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET. Shipping is free in the U.S., Canada, Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses. We also offer free returns.Expedited orders will ship via FedEx and be delivered right to your door! We offer 3-5 day ground shipping, 2-day shipping and 1-day shipping. Speedy shipments are great, but please note that expedited shipments can't be delivered to PO Boxes.
What is your return policy?
We have a 30-day, no-questions-asked return or exchange policy for all of our products. If you aren’t satisfied, we can set you up with a full refund or an exchange within 30 days of receipt. Additionally, we have a one-year, no-scratch guarantee for our packaging, and we’ll replace your scratched packaging for free within that timeline. Gift card purchases are non-refundable.
(Note: Refunds will be credited to the original payment method.)
What shipping do you offer?
Expedited orders will ship via FedEx and be delivered right to your door! We offer 3-5 day ground shipping, 2-day shipping and 1-day shipping. Speedy shipments are great, but please note that expedited shipments can't be delivered to PO Boxes..
Will product melt/dry/freeze/expire/etc?
If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.
While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.
What skin types are Skin Moderne products suitable for?
Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, paraben free, and alcohol free.
Who do I talk to?
Email us if you are looking for organic skin care solutions for your beauty retails/beauty salons/guesthouse/hotel retail solutions or even strategic partnership for bundled products.
Skin Moderne is a US-based company, and all of our cosmetics are manufactured in the US. We have a solid reputation for delivering the highest quality and ensuring the utmost in customer satisfaction.